REE Automotive (Nasdaq: REE) is changing the electric mobility and aims at becoming the standard for electric vehicles. REE’s disruptive corner technology enables a completely flat and modular chassis that supports mission-specific EVs for commercial vehicles and people movers. 

REE is seeking a Sales Operations Director, North America to support REE’s rapid growth, work closely with REE’s existing dealers, ensure smooth delivery of vehicles and recurrent sales in the region. This role would report to the Chief Business Officer and would be based in the US.

The Sales Operations Director is a critical role in the development of REE’s sales & customers’ expansion, customer experience, branding and delivery activities. The Sales Operations Director role will primarily focus on overseeing the sales processes, systems, and data analysis. A successful applicant will be required to own the customer experience in totality: uphold brand standards, vehicle deliveries, internal processes, sales targets, sales growth, dealer network, and related KPI’s to accurately measure and convey the status and effectiveness of REE’s customer experience. 

Responsibilities:

• Dealer network management: working closely with dealers to improve sales efficiency and customer satisfaction. Specifically, increase existing dealers’ sales orders and expand REE’s reach through existing dealers’ network.
• Deployment strategy: build and develop REE’s deployment strategy and processes with dealers, fleets, and other customers.
• Voice of customers: Oversee overall customer feedback process, work closely with customers to capture effective feedback and share information internally with aftersales & service, product and marketing teams.
• Dealer processes: put in place required processes internally and externally with the customer to ensure smooth deployment of vehicles, transfer of knowledge, and ongoing work.
• Work closely with the operations team and set the strategy of working with the customers for after sales and service.
• Ensure all required supportive technical and marketing information is provided and work closely with the operations, product and marketing teams to build the required materials.
• Budget development and execution.
• Set-up all customer experience aspects, providing the highest quality of customer service with the KPIs of increasing sales with existing customers.
• Monitoring key performance indicators (KPIs) of the customers to identify areas for improvement in the sales process.
• Develop process on how to process customer calls for action by geographical region in collaboration with after sales and service team.
• Collaborate with brand management and brand experience to satisfy branding & positioning strategy.
• Collaborate aftersales, product and marketing as well as the dealer/distribution channels to determine location, size, and rollout timing for service locations.
• Administer and manage all aspects of customer and service center feedback pertaining to product reliability; assist service centers (and customers alike) to meet or exceed resolutions regarding the vehicle repair experience.