Senior Field Service Engineer
About The Position
REE is revolutionizing e-Mobility from the ground-up. Our disruptive REE-corners and fully flat, ultra-modular EV platforms are set to become the standard for zero emission vehicles. Providing complete design freedom to build mission specific EVs, EVs ‘Powered by REE’ will provide maximum room for passengers, cargo and batteries with the smallest footprint and help reduce carbon emissions for a greener world.
Responsibilities:
· The Senior Field Service Engineer is responsible for ensuring Customer support, Field Evaluations and general problem solving for all REE products within North America.
· Provide advanced troubleshooting for customers in the field
· Where an issue cannot be resolved (e.g. design / manufacturing / new technical issue / intermittent issue), this is reported back to the Engineering Director for total quality improvement, and ensure priority is given to a resolution.
· Provide feedback, reports, and analysis of field issues to product teams and service management
· Assemble, install, test, troubleshoot, and commission mechanically and electromechanical systems as required
· Flash, test, and troubleshoot software systems for the REE vehicle control systems as required
· Assemble, install, wire, terminate, and test, both low and High Voltage electrical systems as required
· Provide routine, scheduled, and on-call service
Requirements
· 10+ years of experience working within the automotive industry, covering vehicle repair, diagnosis, and customer handling. Previous electrical vehicle experience essential
· Automotive High Voltage safety trained, and ideally working at Authorized Person level for vehicle operation
· Customer centric approach to service and support.
· Ability and willingness to align behavior with the needs, priorities, and goals of REE and act in ways that consistently presents a positive image
· Strong Interpersonal and Communication skills ‐must be able to remain calm when dealing with difficult customers/peers and have strong communications skills both with internal associates and external customers Self-motivated and able to function with minimal oversight.
· Must possess a valid driver's license and own transport
· Ability to manage risk and escalate project issues when appropriate.
· Ability to support both domestic and international travel as required.